How to Properly Receive an Full Truckload (FTL) and Less-Than-Truckload (LTL) Freight Shipment

1. Inspect the Shipment
   Before signing, carefully check the shipment for any visible damage or missing items.




2. Note Any Damage on the POD
   If damage is found, clearly describe it on the Proof of Delivery (POD) form before signing.

3. Verify Piece Count
   Confirm that the number of items received matches the quantity listed on the shipping documents.

4. Document Any Issues
   For any discrepancies or damage, make detailed notes on the POD and request the driver's signature and initials.

5. Sign and Date the POD
   Once everything is verified and any damage is noted, sign and date the POD.

6. Keep a Copy for Your Records
   Retain a copy of the signed POD—it is essential if you need to file a damage or shortage claim.

7. Note “Further Inspection Required” if Needed
   If you suspect concealed damage, write “Further Inspection Required” on the POD to allow time for a more thorough review after delivery.

8. Liftgate Service
   If liftgate service was requested and paid for, the driver will use a motorized lift to lower the freight to the ground—ideal for residential or non-dock deliveries

Following these steps helps ensure a smooth and efficient (FT or LTL) freight receiving process—reducing the risk of delays, disputes, or claims.