What Is Your Return Policy?

D'light Online Inc. Return Policy & Customer Satisfaction Guarantee

At D'light Online Inc., we stand firmly behind the quality of our products. Our manufacturing process follows the highest industry standards and precise specifications, allowing us to confidently guarantee customer satisfaction. Your experience matters, and we are committed to meeting and exceeding your expectations.

Hassle-Free Returns

If you're not fully satisfied with your purchase, we’re happy to help with a return to ensure your complete satisfaction.

To initiate a return, please have your order number ready and contact us via one of the following options:

• Call: (800) 974-3695

• Email: info@dlightonline.com

• Submit our Contact Us form on the website

Note: All returns require a Return Merchandise Authorization (RMA) number. Returns without an RMA will be considered unauthorized and may not be accepted.

Return Conditions

• Items must be returned in new, unused, untested, and resalable condition in the original manufacturer packaging with all contents included.

• There are no restocking fees for returns or exchanges that meet these conditions.

• Refunds will be issued to the original payment method within 7–10 business days of receiving the returned items.

• Original shipping and gift-wrap fees are non-refundable, unless the return is due to our error (wrong or defective item).

• Returns must be prepaid, fully insured, and securely packaged to prevent damage during transit. A trackable shipping method is strongly recommended.

Customer Responsibility

Customers are responsible for return shipping costs unless:

• The item was defective or damaged upon arrival

• An incorrect item was shipped

• Return shipping fees are prohibited by law

D'light Online Inc. is not responsible for damages caused by misuse or customer error. Our liability is limited to the purchase price of the item.

Non-Returnable Items

We do not accept returns on:

• Custom or personalized items

• Used products (e.g., burned candles or opened boxes)

• D'light Online Inc. gift certificates

• Special order or promotional items, including corporate gifts

Restocking Fees & Unauthorized Returns

• Unauthorized returns, if accepted, are subject to a 15% restocking fee.

• Opened items returned in acceptable condition may be subject to a 10% restocking fee.

• No refund will be issued for items returned in a damaged or unusable condition.

• We reserve the right to refuse credit for items that are used, misused, or damaged.

• All claims for refunds, damages, or missing items must be made within 15 days of receiving your order.

We appreciate your understanding and cooperation. If you have any questions, please don’t hesitate to reach out—we’re here to help.