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Damaged, Returns & Exchanges
Damaged or Missing items
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Damaged or Missing items

Last Update 2 months ago
There is a problem with my order and/or some of my items were damaged in shipping. What do I do?
Last Update 2 months ago
Stolen Package
Last Update 2 months ago
Missing Package
Last Update 2 months ago
What should I do if my product arrives damaged?
Last Update 2 months ago

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Orders, Shipping & Tracking
You'll find all the information you need about ordering and shipping, including how to place an order, select the best shipping option, and track your package every step of the way.
Last Update 2 months ago
Pricing & Discounts
Learn how to access current deals, qualify for volume discounts, and get the latest details on ongoing promotions.
Last Update 2 months ago
Damaged, Returns & Exchanges
We’ll explain our return policy, show you how to begin a return, and let you know what to expect throughout the process. You’ll also learn about return shipping, timelines, and any exceptions to help ensure a smooth, hassle-free experience.
Last Update 2 months ago
Payments/Billing and Tax Information
Whether you need a copy of your invoice or have questions about tax charges, we’re here to provide clear answers and support!
Last Update 2 months ago
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Get answers to common questions about creating an account, resolving website issues, managing your login details, and updating your profile information.
Last Update 2 months ago
Care Instructions, Candle Care. Hints & Tips
We’ll walk you through product details, materials, and care instructions so you have all the information you need before making a purchase. If you have questions or need help finding the right fit, this is the place to get all the answers.
Last Update 2 months ago
General Question
10 articles
Last Update a month ago